FAQ

General Informations

How long does the production take?


We will process your order as soon as possible. Usually we need 3-4 days.
However, as our order lists are often a bit longer, the production can take up to 7 business days. Thanks for understanding.

We make each piece specially for you and work the orders chronologically.
When you order, you can ask for the estimated processing time and inform us about possible ultimates.




Can I bring my own fabrics?


You can, of course, also bring or send us your own fabrics so we can make you the product of your choice.
Just take care that the fabrics are not super-thin or much too thick. Cotton and natural materials are always better than plastics.
If you are unsure, just clarify with us shortly, we're happy tohelp you with it.




I like a product but would like to have another fabric or some extras?


No problem! Just write or call us and we will discuss everything together. If the fabric is in stock and the extras are not too special, there is nothing to prevent it.




How do I measure the size of my Head?


A flexible measuring tape as is customary for sewing is best suited to measure the head circumference. In case of need, however, a piece of twine can also be used (these can be simply lead around the head and then measure with a normal measuring tape / ruler).

Then you should face a mirror. Fix the front end of the measuring tape in the middle of the forehead, just below the hairline. Then, put it just above the ears once around the head. The tape measure should not be too tight - but do not leave too much air, otherwise the tape will slide down.

The measured value corresponds to the hat size. If you want to be safe, you can expect an extra 0,5 cm. You can make a hat slightly smaller, bigger is not so easy ...




Do you repair Hats?


Hats which do not come from our workshop, we usually do not repair.
If the closing of your beloved cap is broken, or your hatband falls off your hat, you are welcome to contact us.
For small repairs we will help you, cheaply and fast!





Customer Service

How long does the production take?


We will process your order as soon as possible. Usually we need 3-4 days.
However, as our order lists are often a bit longer, the production can take up to 7 business days. Thanks for understanding.

We make each piece specially for you and work the orders chronologically.
When you order, you can ask for the estimated processing time and inform us about possible ultimates.




Can I bring my own fabrics?


You can, of course, also bring or send us your own fabrics so we can make you the product of your choice.
Just take care that the fabrics are not super-thin or much too thick. Cotton and natural materials are always better than plastics.
If you are unsure, just clarify with us shortly, we're happy tohelp you with it.




I like a product but would like to have another fabric or some extras?


No problem! Just write or call us and we will discuss everything together. If the fabric is in stock and the extras are not too special, there is nothing to prevent it.




How do I measure the size of my Head?


A flexible measuring tape as is customary for sewing is best suited to measure the head circumference. In case of need, however, a piece of twine can also be used (these can be simply lead around the head and then measure with a normal measuring tape / ruler).

Then you should face a mirror. Fix the front end of the measuring tape in the middle of the forehead, just below the hairline. Then, put it just above the ears once around the head. The tape measure should not be too tight - but do not leave too much air, otherwise the tape will slide down.

The measured value corresponds to the hat size. If you want to be safe, you can expect an extra 0,5 cm. You can make a hat slightly smaller, bigger is not so easy ...




Do you repair Hats?


Hats which do not come from our workshop, we usually do not repair.
If the closing of your beloved cap is broken, or your hatband falls off your hat, you are welcome to contact us.
For small repairs we will help you, cheaply and fast!





 

Payment & Shipping

How can I pay?


You can pay by: -Paypal -direct transfer -credit card -sofortüberweisung
If you pop by in our storen in Berlin, you can also pay cash. Card payment is currently not possible.




What are the costs for shipping?


The exact shipping costs will be listed in your shopping basket before completion of the order.

We ship exclusively with DHL or Deutsche Post including insurance and shipment tracking.


Germany:
0-99 Euro: 4.90 Euro Free shipping from 150, - Euro

all other destinations : 0-100 Euro: 7.50 Euro 100-250Euro: 9.90 Euro Free shipping from 250, - Euro




How long does the shipping take?


Approximate shipping time for DHL:

Germany: 1-3 business days
Europe (EU): 2-5 business days
Europe: 2-7 business days
World: 3-12 business days

If this takes too long, we can also send your package by express. In this case, additional costs are on you.




Can I track my order?


Once we have sent your order, you will receive a shipping info email with the appropriate tracking number.
So you can keep track of your package until it's at your doorstep.
We only ship with insurance and shipment tracking.





Return Policy

How long does the production take?


We will process your order as soon as possible. Usually we need 3-4 days.
However, as our order lists are often a bit longer, the production can take up to 7 business days. Thanks for understanding.

We make each piece specially for you and work the orders chronologically.
When you order, you can ask for the estimated processing time and inform us about possible ultimates.




Can I bring my own fabrics?


You can, of course, also bring or send us your own fabrics so we can make you the product of your choice.
Just take care that the fabrics are not super-thin or much too thick. Cotton and natural materials are always better than plastics.
If you are unsure, just clarify with us shortly, we're happy tohelp you with it.




I like a product but would like to have another fabric or some extras?


No problem! Just write or call us and we will discuss everything together. If the fabric is in stock and the extras are not too special, there is nothing to prevent it.




How do I measure the size of my Head?


A flexible measuring tape as is customary for sewing is best suited to measure the head circumference. In case of need, however, a piece of twine can also be used (these can be simply lead around the head and then measure with a normal measuring tape / ruler).

Then you should face a mirror. Fix the front end of the measuring tape in the middle of the forehead, just below the hairline. Then, put it just above the ears once around the head. The tape measure should not be too tight - but do not leave too much air, otherwise the tape will slide down.

The measured value corresponds to the hat size. If you want to be safe, you can expect an extra 0,5 cm. You can make a hat slightly smaller, bigger is not so easy ...




Do you repair Hats?


Hats which do not come from our workshop, we usually do not repair.
If the closing of your beloved cap is broken, or your hatband falls off your hat, you are welcome to contact us.
For small repairs we will help you, cheaply and fast!





Address

Captn-Crop

Reuterstr.52

12047 Berlin

Germany

Come aboard. 

Join the mailing list for 10% off!

Opening Times

Tue-Fr

15.00-19.00

Sat

14.00-18.00

Stay in Touch

Tel

+49 175 6296989

Email

captncrop@gmail.com

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* Alle Preise inkl. gesetzl. Mehrwertsteuer zzgl.  Versandkosten und ggf. Nachnahmegebühren, wenn nicht anders beschrieben

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